Job highlights
- Experience with Wintel, Lenovo, IBM, and Dell; strong troubleshooting skills
- Provide remote technical assistance, perform log analysis, manage customer interactions, and assist field engineers
Job match score
Early Applicant
Keyskills
Location
Work Experience
Job description
Scope of Activities:
Mandatory Skill Sets- Wintel, Lenovo, IBM, Dell
- Provide remote technical assistance and design consultation.
- Perform log/failure analysis across a variety of equipment looking for a specific set of failures and addressing those as they arise.
- Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Use multiple applications to manage cases, document and troubleshoot.
- Interact with customers for new/existing cases to capture all the information needed to properly identify and resolve cases & enter all relevant data and updates into the ticketing system.
- Monitor open tickets for new communication or action requirements.
- Engage and assist field engineers with hardware replacement procedure.
- Escalate cases according to severity or type based on internal procedures.
- Contribute to Root Cause Analysis for quality escapes & use knowledge - bases to share information about known issues.
- Assists in the creation of product support documents and network training material, as required & working continuously on a task until completion and /or referral to third parties, as appropriate.
Full Time, Permanent
IT Infrastructure Services
Education
Any Graduate
0 Comments