L2 IT Engineer Lognormal Analytics

 Job highlights

• Provide L2 technical support for users on issues related to Windows / macOS,system access,and application setups . Administer and troubleshoot OKTA Identity Cloud including user provisioning,deprovisioning,MFA,and SSO configurations . .

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Early Applicant

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Location

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Job description

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We are seeking a motivated and skilled L2 IT Engineer tojoin our team. The candidate will handle day-to-day IT troubleshooting tasks,manage endpoint protection, resolve tickets, and support networkinfrastructure. This is an excellent opportunity for an IT professional with astrong foundation in troubleshooting and network management.

Key Responsibilities:

• Provide L2 technical support for users on issues related to Windows/macOS, system access, and application setups
  
• Administer and troubleshoot OKTA Identity Cloud including user provisioning, deprovisioning, MFA, and SSO configurations
  
• Manage and support Microsoft Office 365 , Active Directory (on-prem & Azure AD), and end-user access controls
  
• Install, configure, and resolve issues related to desktops, laptops, printers , and other IT peripherals
  
• Assist in the setup, monitoring, and troubleshooting of network devices including firewalls, switches, and routers
  
• Collaborate with internal IT and InfoSec teams to support compliance with internal policies and audits
  
• Maintain documentation for processes, known issues, and standard operating procedures
  
• Handle escalations from L1 support and ensure timely resolution of issues within SLA
  
• Participate in IT onboarding/offboarding processes and assist in asset management
  
  
  
  
  Requirements

  Requirements
  

  • 4+ years of hands-on experience in IT support, with at least 2+ years in L2-level troubleshooting
    
  • Proficiency in supporting and managing Microsoft Office 365, OKTA, and Active Directory
    
  • Strong experience in Windows and Mac OS installation and troubleshooting
    
  • Knowledge of endpoint protection tools ( Sophos, Bitdefender, Quick Heal , etc.)
    
  • Familiarity with networking concepts and devices firewalls, switches, routers
    
  • Strong problem-solving skills and ability to manage multiple issues concurrently
    
  • Good communication skills with the ability to provide end-user training and guidance
    
  • Exposure to IT ticketing systems like JIRA, Zoho Desk, Freshservice , or ServiceNow is a plus
    

    
    
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Role: System Administrator / Engineer

Industry Type: Analytics / KPO / Research

Department: Engineering - Hardware & Networks

Employment Type: Full Time, Permanent

Role Category: IT Network

Education

UG: Any Graduate

PG: Any Postgraduate