Job highlights
- 6-11 years of experience in software product industry with strong technical skills and communication abilities
- Provide technical support, troubleshoot issues, collaborate with teams, maintain documentation, analyze feedback
Job match score
Early Applicant
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Job description
We are looking for a highly skilled and experienced Technical Support Analyst to join our team in India. The ideal candidate will have 6-11 years of experience in the software product industry, with excellent technical skills and strong communication abilities.
Roles and Responsibility
- Provide technical support to customers via phone, email, or chat.
- Troubleshoot and resolve complex technical issues efficiently.
- Collaborate with internal teams to identify and implement solutions.
- Develop and maintain technical documentation and knowledge base articles.
- Analyze customer feedback and suggest process improvements.
- Stay updated with new technologies and industry trends.
Job Requirements
- Strong understanding of software product development life cycles.
- Excellent problem-solving skills and attention to detail.
- Ability to work effectively in a fast-paced environment and prioritize tasks.
- Strong communication and interpersonal skills.
- Experience with technical support tools and software.
- Ability to adapt to changing priorities and deadlines.
Education
Any Graduate
Any Postgraduate
Key Skills
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