Sr. System Administrator

Yogesh July 12, 2025

Job highlights

Self learner with advanced knowledge of computer hardware/software and strong experience in Microsoft Cloud solutions
Handle and diagnose technical support tickets, collaborate with onsite technicians, and update documentation

Job match score

Early Applicant

Keyskills

Location

Work Experience

Job description

Key Responsibilities:

The handling of the tickets assigned to you by your team lead.
Initial problem diagnosis of the case as well as next steps
Identify and discuss root cause of user technical issues.
Correctly follow the processes and procedures set out for your team.
Work together efficiently with onsite technicians to correctly diagnose and troubleshoot issues.
Respond to assigned tickets/tasks in accordance with Service Level Agreement guidelines.
Update technical support documentation when required.

Expectations:

Have the ability to troubleshoot network, software and operating system issues in a distributed software environment.
Have experience in customer facing Technical Support
Drive cases to resolution, while maintaining excellent communication with the customer
Ensure that regular, accurate case notes are added to tickets.
Utilize ticket management systems.
Escalate relevant cases through the correct escalation paths.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Follow all company policies and best practices such as accurate time tracking.

Qualifications:

Should be a Self Learner with a provided Training path.
Advanced knowledge of computer hardware and software
Experience with desktop operating systems.
Strong experience with the Microsoft Office Suite of Applications
Strong experience with Microsoft Cloud solutions such as Microsoft 365 and Azure
Strong experience and expertise managing Microsoft Servers and Active Directory
Strong experience with creating, managing, and deploying GPOs
Experience with PowerShell and Automation
Strong Experience with network technologies and devices such as APs, Routers, switches, and firewalls
Strong Experience in Disaster Recovery/Corruption of the Windows Server Operating System
Working knowledge of a range of diagnostic utilities and processes
Good phone etiquette
Good English written and oral communication skills.
Knowledge of customer service principles and practices
Effective listening skills
Exceptional customer service orientation
Must be able to identify and understand issues, problems, and opportunities.
Experience working in a collaborative team environment.