Desktop Support Engineer Gigaops Global Solutions

Yogesh July 12, 2025

Job description

Desktop support engineer

Role Overview:

As a Desktop Support Engineer, you will be the first point of contact for end-users seeking technical assistance. You will help resolve hardware, software, and network issues to ensure the smooth operation of IT services. This role is ideal for candidates who have recently graduated and are eager to start their careers in IT support.

Key Responsibilities:

Technical Support: Provide first-level support for desktop and laptop issues, including hardware failures, software malfunctions, and connectivity problems.
Incident Management: Respond to service requests and incidents logged by users, ensuring timely resolution or escalation to higher-level support.
Hardware Setup: Assist in the installation, configuration, and maintenance of desktop computers, peripherals, and software.
User Assistance: Guide users through troubleshooting steps and educate them on basic technical procedures to avoid recurring issues.
Documentation: Maintain accurate records of support activities, including ticketing systems, knowledge base updates, and hardware inventory.
Collaboration: Work closely with other IT team members to ensure a cohesive approach to problem-solving and user satisfaction.