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Manager - Information Technology Helpdesk

Yogesh

Job highlights 3-4 years of IT Helpdesk support experience with strong PC hardware troubleshooting skills Provide first-level support for tech equipment, diagnose and resolve technical issues, and manage helpdesk tickets Job match score Early Applicant Keyskills Location Work Experience Job description Key Skills: MAC, Linux, Team Management, Stakeholder Management, Windows, Antivirus, Service Now. Key Roles and Responsibilities: Provide first-level support for laptops, desktops, printers, mobile devices, and other tech equipment. Diagnose and resolve technical issues in accordance with defined severity levels and SLAs. Perform installation, configuration, and troubleshooting of operating systems such as Windows 10, Windows 11, and macOS (e.g., Sonoma, Ventura). Provide support for printer setup and troubleshooting, Slack, Google Cloud Platform (GCP), VPN, and Microsoft 365 (O365) applications. Resolve software and hardware-related issues efficiently. …

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